Privacy Policy

This policy covers Kozi Maids Cleaning Services ("Kozi Maids", "we", "us"), a residential and commercial cleaning company, and this website.

What we collect

When you request a service, our form collects your first and last name, phone number, email address, whether the space is residential or commercial, the package you're interested in, and the number of bedrooms and bathrooms. It also records which page or link brought you to us. If you agree to text messages, we record that consent and when you gave it.

How we use it

We use your information only to reply to your request, give you a quote, schedule and carry out your clean, take payment, send appointment reminders and follow up on your service. We don't sell your information.

Text messages (SMS)

If you check the text-message box on our form, you agree to receive text messages from Kozi Maids at the number you gave us about your quote, booking, payment, appointment reminders and follow-ups. These may be sent automatically. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of buying any service.

We do not share or sell your mobile number or text-message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are shared only with the service providers that deliver our messages on our behalf.

Who else handles it

We use a few service providers to run our business: Tally, which runs our request form; the text-message and customer-management tools we use to reply and schedule; and Microsoft Clarity, which shows us how people use this website (which pages they visit, how they got here, how far they scroll and where they click; anything typed into fields is hidden). They handle your information only to provide these services to us. We may also share information when the law requires it.

Cookies

This website and our analytics tool may use cookies. You can block or delete cookies in your browser settings at any time; the site still works without them.

How long we keep it

We keep your information while you're a customer or prospective customer, and for as long as we need it for our records afterwards. You can ask us to delete it at any time.

Your choices

You can ask what information we hold about you, ask us to correct or delete it, or stop text messages by replying STOP. To make a request, contact us below.

Contact

Kozi Maids Cleaning Services. [Contact email or phone to be added]